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FREQUENTLY ASKED QUESTIONS FOR EMPLOYEES (FAQ)
Physicians Plus Insurance Corporation - Frequently Asked Questions for employees (FAQ)
Have questions about applying for coverage? Physicians Plus Insurance Corporation wants to make it easy for you to find answers. Below are some commonly asked questions from our members along with the respective answers. If you have a question that isn’t listed here, or if you need any information regarding your application for health plan coverage, please call our Customer Service Department or your employer
Q. If I use the online application does it mean that I have to take Physicians Plus Insurance?
A. No, you are not automatically enrolled in Physicians Plus. Your employer group will let you know what plan they are choosing once the final rating and quoting process is complete.
Q. How many characters must I use in my username and password?
A. Usernames and passwords must be at least 6 characters long but no longer than 15. We recommend that you consider using both upper and lower case letters as well as numbers in your username and password.
Q. Is my information safe to submit over the internet?
A. Physicians Plus takes safeguarding the privacy and security of your personal information very seriously. GO-TO meets or exceeds industry standards for information security practices.
Q. Why do you collect my Social Security Number (SSN)?
A. Physicians Plus is committed to safeguarding the security and confidentiality of personal and confidential information including the use of your social security number in compliance with applicable laws and has adopted policies, procedures, and practices to meet that objective. Since there are so few personal identifiers that we collect, we use an individual’s Social Security Number (SSN) as a means to establish identity and avoid duplication of members within our system. Once you have accepted our insurance, we will use the subscriber’s SSN to process your application through our enrollment department. It is not used for any other reporting purposes or processes including member number. Should you choose not to provide your SSN we will ask that you submit your application for enrollment on paper.
Q. What if I don’t know the answer to some of the required information?
A. You may continue filling out your application and return to that particular section when you have the information available.
Q. What if I have problems while I’m filling out my application on line?
A. You may call your employer, agent/broker or our Sales Department.
Q. I submitted my application and now I need to correct some information. What do I do now?
A. Either your agent (your employer can supply the agent contact information) or our Sales Department can correct your information once you submit it.
Q. What happens if my internet connection is lost? Will my information still be saved?
A. Your information is saved as you enter and navigate throughout the application. In the unlikely event that there is a service interruption you may have to reenter the information that you were entering when the service was disrupted.
Q. How long does it take to fill out an online application?
A. Generally it should take about 20 to 30 minutes to complete the employee application.
Q. What does the “Cancel” button mean?
A. The Cancel button will return you to the application form home page. Your data will be saved up to that page. Data entered on the page you hit the cancel button on will not be saved.
Q. Why does the cost of medical coverage continue to climb?
A. Medical insurance costs are not fixed and continue to be “on the rise” along with vendor and provider expenses. National surveys show that a growing number of Americans view medical benefits and resources available to them through their health care plan as "free." Unfortunately, these benefits and resources are not free. Instead, they are costly and often, severely overused. The improper use of these medical resources cause additional expenses to be shifted to an employer's medical plan. In some cases, these cost increases must be shared with employees enrolled in the plan. By using your health care benefits wisely, you can help to prevent additional cost increases--both now, and in the future.
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