Q. What if I don’t know what my turn-over rate is?
A. We are looking only for a rough estimate to make sure we give you the best possible quote for your size group.
Q. How many characters must I use in my username and password?
A. Usernames and passwords must be at least 6 characters long but no longer than 15.
Q. Why do you collect the social security number?
A. Physicians Plus is committed to safeguarding the security and confidentiality of personal and confidential information including the use of social security numbers in compliance with applicable laws and has adopted policies, procedures, and practices to meet that objective. Since there are so few personal identifiers that we collect, we use an individual’s Social Security Number (SSN) as a means to establish identity and avoid duplication of members within our system. Once you have accepted our insurance, we will use the subscriber’s SSN to process their application through our enrollment department. It is not used for any other reporting purposes or processes. Should an enrollee choose not to provide their SSN we will ask that they submit an application for enrollment on paper.
Q. Is my information safe to submit over the Internet?
A. Physicians Plus takes safeguarding the privacy and security of your personal information very seriously. GO-TO meets or exceeds industry standards for information security practices.
Q. Can I fill out my employees applications on line for them?
A. Yes, provided they authorize you to do so. You may also start an application for each of your employees and allow them to go into the system to finish it. However, once an employee creates an account, you will no longer have access to their application online.
Q. What if I have problems while I’m filling out my application on line?
A. You may call your agent/broker or our Sales Department.
Q. Can I add or delete applications once I submit them to Physicians Plus?
A. No, your rates will be determined once we are made aware that all of your applications have been submitted.
Q. What happens if my internet connection is lost? Will my information still be saved?
A. Your information is saved as you enter and navigate throughout the application. In the unlikely event that there is a service interruption you may have to reenter the information that you were entering when the service was disrupted.
Q. How soon will I know what my final rates are going to be?
A. Once we receive all of the group’s applications, Physicians Plus will notify you (your agent) within 5 business days via email of your final rates.
Q. How long does it take to fill out an online application?
A. Generally it should take about 10 minutes for the prospective employer application and about 20 to 30 minutes to complete the employee application.
Q. How do I know my application was received?
A. This is typically known as direct data entry. In other words, our sales department will log directly into an administrative account and evaluate your materials within 24 hours of your account set-up.
Q. Who reviews the information on my application?
A. Our Sales and Underwriting Departments review the applications. A Sales representative will get back to you if additional information is needed. This process is much like the paper form process. Once it is determined that all of the required information is in house, the Underwriting Department will prepare a final quote and supply that to your agent within 5 business days.
Q. What happens after my application is approved and I accept the rates?
A. We will enroll your group accordingly and mail out member ID cards prior to your effective date.
Q. How do I send the additional paper work you’ve asked for in the online application?
A. You can fax it, mail through the US postal service or attach a pdf file and send it to your sales representative.
Q. Is there paper work that has to be signed?
A. No, the online enrollment form requires you to acknowledge a Terms and Conditions page that essentially serves the same purpose as the paper application that you would normally sign.
Q. What does the “Cancel” button mean?
A. The Cancel button will return you to the application form home page. Your data will be saved up to that page. Data entered on the page you hit the cancel button on will not be saved.
Q. How do I get the password and User ID to my Agent/Brokers and my employees.
A. As an employer you can email, telephone or send paper documents to your employees.
Q. Do I need to enter my password in as all caps.
A. Yes, you must enter your password exactly as you see it. If it has caps you must enter it that way.
Q. What information is necessary to receive a quote?
A. A current census indicating the status of the employees (i.e. active or COBRA), age or DOB, and type of coverage (i.e. single, family, employee plus spouse or children) and number of children in each family. This information is required. Additional information will help us in the underwriting process and can save time for you and the prospect by submitting rates as close to the final quote as possible. Applications are the best source of health condition information.
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